Please read these useful terms in order to be prepare!
Our Prices Always include
Your rental is protected with FULL INSURANCE! In the event of damage or theft to the car, you are not required to pay any excess as long as the use of the car is according to terms & conditions below. At rental pick-up no credit card deposit is required and you will not be asked to pay extra for additional insurances.
COLLISION DAMAGE WAIVER WITH ZERO EXCESS (CDW)The renter is insured for the rental vehicle damaged by accident with no obligation to pay any excess.
FULL COLLISION DAMAGE WAIVER WITH ZERO EXCESS (FDW & WUG)The renter is insured for damages caused to the underside of the vehicle, glass, tires and engine with no obligation to pay any excess.
THEFT PROTECTION WITH ZERO EXCESSThe renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car (eg. cameras, travel bags or cell-phones) are not covered by any insurance.
PERSONAL ACCIDENT INSURANCE (PAI)Passengers of the rental vehicle are insured for death or bodily injuries in case of accident
Car Hire Terms & Conditions
AGEThe drivers must be a minimum of 23 years of age for car categories A,B,and 25 for the rest.
• Please note that we do not check the age of the driver when we receive a booking. If you do not meet the age requirements at the rental counter, you will not be able to pick up the car and you will be asked to pay for the full amount of the rental fee.
• There is not any young or senior driver fee.
• The maximum rental age is 79 years.
DRIVER’S LICENSEDrivers must hold a valid license for at least one (1) year. National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia,Ukraine are accepted. An International Driving License is required in all other cases.
TRAFFIC VIOLATIONS, TRAFFIC FINES AND ADMINISTRATIVE SANCTIONSTickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, is solely the renter’s responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.
MILEAGEUnlimited mileage is included in our rates.
TAXESV.A.T (Value Added Tax) 24% is included in our rates
ADDITIONAL DRIVERSOne (1) additional driver can be registered without any additional charge.
ROADSIDE ASSISTANCERoadside Assistance is free of charge and available 24/7.
It is recommended to contact our office directly in the event of required roadside assistance. During out of office hours, all direct calls to our office are diverted to our emergency mobile phone line.
SELECTION OF PARTICULAR CAR BRAND OR MODELBookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of bigger category with no extra charge.
CAR REPLACEMENTIn case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.
INFANT SEAT, BABY SEAT AND BOOSTER SEATWe offer 2 different types of child seats (Infant seat, Baby seat,)for FREE.
FLIGHT DELAYS You will not have extra charge in case of an 1h delay.After that hour there is a small charge.
MODERN AND SAFE VEHICLESWe are able to guarantee that you will be delivered a safe, well maintained and well serviced vehicle.
CLEANING, SERVICE, ENGINE CHECK AND PROMPT ATTENTIONOur well-trained staff, both engineers and front-desk personnel, have checked the vehicle to be delivered in perfect condition.
ROAD MAP, GPS SAT NAVUpon delivery, you will get a recent map of Crete island free of charge. We can also offer you a GPS.It cost €5 per day (max 20).Advanced booking is required. The customer is liable for misplacing or damaging the GPS unit/mount to a maximum charge of €100.
FUEL POLICY Return as Collected
The renter has to return the vehicle with the same level of petrol as delivered. Vehicles delivered during the night (out of office hours), have at least half tank of petrol filled. This will be enough to drive you anywhere in the island. In addition our representative will be willing to guide you to the nearest petrol station.
KEY LOSSThe customer is liable for all costs to replace keys which have been lost or damaged, the cost of retrieval of keys which have been locked inside a vehicle.
TYRES DAMAGES Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer must repair it and the company is obliged to refund any costs.