CANCELLATION POLICY

Cancel more than 48 hours prior to pick up time
If you choose to cancel a partially prepaid reservation 48 hours prior to the rental pick up time, we will refund the deposit paid for the booking amount. Once cancelled, we will credit you within approximately 5 business days. Credits will be applied to the same card with which you prepaid.

Cancel within 48 hours prior to pick up time
If you cancel less than 48 hours before your pick-up time the deposit will not be refunded.

No show
If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the deposit will not be refunded.

CLEANING

Our company undertakes the cleanliness of the car upon the collection. However, in case the car is very dirty from sand and if it has wet seats the customer will be inclined to pay from 20-50 euros.

DELIVERY & COLLECTION OF VEHICLES

We can deliver/collect vehicles from all supported locations in our booking engine, including airports, ports and selected hotels. For places not included in our booking engine you may contact us in advance.

After the delivery hours (22:00 – 07:00) There is 15 € charge payable on arrival. 

FERRYING THE VEHICLE & ACROSS THE BORDER RENTALS

Ferrying the car to and from any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than Crete Island.

GRACE PERIOD IN CANCELLATION POLICY & ADMINISTRATION FEE• 

If you choose to cancel your booking before your reservation is confirmed, then we will refund the prepaid amount.
• If you choose to cancel your booking within 2 hours from the time your booking is confirmed and the rental start date is in less than 48 hours then we will refund the prepayment amount less a EUR30 administration fee.

Once you make a booking, we will send your confirmation voucher with the details of the booking. It is mandatory to review the data of your reservation (eg. car category, gearbox (manual / automatic), characteristics). At the rental counter it is not possible to cancel a booking if all conditions of the rental voucher are met. The booking will be considered as a no-show.

RENTAL EXTENSION

If you have already picked up your vehicle and wish to keep it longer, you must contact our company and check if the car is available. We have the right to deny the extension of the rental if the car is already booked. If extension is possible, there is a Grace Period of one (1) hour (i.e first hour delay in return is not charged) provided that our company is notified and has given permission. Next 3 hours are charged at €10 per hour. Over 3 hours delay, one day rate will be charged. Please note that a customer is not allowed to bring the car later than the agreed return time without having taken permission (having extended the rental) from our company since there is not any insurance coverage after the return time of the car.

ACCIDENT

In case of an accident, the renter must contact our company immediately via our 24/7 helpline in order to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact directly the police. If the renter fails to provide the report to our company then he is obliged to pay for repairing costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured you should also inform police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under alcohol influence and disobey traffic rules.

Use of Car

All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions. The renter is obliged to pay for repairing costs of any damage caused to the rental vehicle if the use of the car is not proper, as below:
The vehicle is operated on any unauthorised road, non-asphalt road, dirt road or off-road (eg. Balos). The renter violates traffic rules (eg. road/STOP signs, speed limits, road direction, U-turns). The renter violates parking rules. The renter ignores any unnoticed accident or damage to the vehicle. The vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service). The vehicle is driven by any person disqualified from holding or has never held a driver’s licence appropriate for that vehicle or is not a registered driver in the rental agreement. The driver of the vehicle is under the influence of alcohol or any drug that affects his ability to drive the vehicle. The vehicle is operated outside of the hire or any agreed extension of that term. The vehicle is willfully or recklessly damaged by the renter (note: burning out a clutch, sitting/standing on the bonnet/boot/roof of the vehicle, damages to the vehicle interior).

Please read these useful terms in order to be prepare!

we offer :

COLLISION DAMAGE WAIVER WITH ZERO EXCESS (CDW) 

FULL COLLISION DAMAGE WAIVER WITH ZERO EXCESS (FDW & WUG) 

THEFT PROTECTION WITH ZERO EXCESS 

PERSONAL ACCIDENT INSURANCE (PAI) 

Car Hire Terms & Conditions

AGE The drivers must be a minimum of 23 years of age for car categories A,B,and 25 for the rest.

• Please note that we do not check the age of the driver when we receive a booking. If you do not meet the age requirements at the rental counter, you will not be able to pick up the car and you will be asked to pay for the full amount of the rental fee.
• There is not any young or senior driver fee.
• The maximum rental age is 75 years.

Other informations for Insurance
The renter is responsible to cover all the damages of the car which are made except the case of engagement with another car.

DRIVER’S LICENSE

Drivers must hold a valid license for at least one (1) year. National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia,Ukraine are accepted. An International Driving License is required in all other cases.

TRAFFIC VIOLATIONS, TRAFFIC FINES AND ADMINISTRATIVE SANCTIONS

Tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, is solely the renter’s responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

MILEAGE

Unlimited mileage is included in our rates.

TAXES

V.A.T (Value Added Tax) 24% is included in our rates

ROAD ASSISTANCE

Road Assistance is free of charge and available 24/7.

It is recommended to contact our office directly in the event of required roadside assistance. During out of office hours, all direct calls to our office are diverted to our emergency mobile phone line.

SELECTION OF PARTICULAR CAR BRAND OR MODEL

Bookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of bigger category with no extra charge.

CAR REPLACEMENT

In case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.

INFANT SEAT, BABY SEAT AND BOOSTER SEAT

We offer 2 different types of child seats (Infant seat, Baby seat,).

FLIGHT DELAYS 

You will not have extra charge in case of an 1h delay.After that hour there is a small charge.

MODERN AND SAFE VEHICLES

We are able to guarantee that you will be delivered a safe, well maintained and well serviced vehicle.

CLEANING, SERVICE, ENGINE CHECK 

Our well-trained staff, both engineers and front-desk personnel, have checked the vehicle to be delivered in perfect condition. Our company undertakes the cleanliness of the car upon the collection. However, in case the car is very dirty from sand and if it has wet seats the customer will be inclined to pay from 20-50 euros.

ROAD MAP, GPS SAT NAV

Upon delivery, you will get a recent map of Crete island free of charge. We can also offer you a GPS.It cost €5 per day (max 20).Advanced booking is required. The customer is liable for misplacing or damaging the GPS unit/mount to a maximum charge of €100.

FUEL POLICY 

Return as Collected
The renter has to return the vehicle with the same level of petrol as delivered. Vehicles delivered during the night (out of office hours), have at least half tank of petrol filled. This will be enough to drive you anywhere in the island. In addition our representative will be willing to guide you to the nearest petrol station.

KEY LOSS

The customer is liable for all costs to replace keys which have been lost or damaged, the cost of retrieval of keys which have been locked inside a vehicle.

TYRES DAMAGES 

Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer must repair it.